Your cooker is not up to date with the latest firmware and hard parts.
Send an email to
[email protected] with the following information:
Serial number and build date from the door plate.
Firmware revision number (displays for 2 seconds after you turn the cooker on).
Where you purchased the cooker from and the date you purchased it.
Your full name and shipping address.
Your phone number.
Your email address.
Include an explanation of the problem and what you have done so far to correct the problem.
We will get you setup with the proper parts and firmware to get your cooker up to the current revisions.