Do you clean the ash from the burn grate before each use? This is a requirement:
viewtopic.php?f=36&t=454What is the OHM reading per the test document?
Again, the number 1 reason a cooker does not ignite is that it was not unplugged for a minimum of 30 seconds before a cooking session. It is a requirement that a cooker be unplugged after the cool down cycle, and left unplugged until the next cooking session.
You may still use the cooker by manually lighting it, per the instructions in the manual.
What is the serial number and build date from your cooker's door plate?