640s Cloud Connection Drops Out
Posted: October 3rd, 2021, 1:06 pm
Does anyone have trouble with their 640s dropping it’s cloud connection intermittently? Wi-Fi signal is great (100%), internet is up (I can stream 4K video), but the Yoder will just randomly quit updating the temps to the cloud and I can only get readings on my phone while in Bluetooth range. The smoker is connected to Wi-Fi and has an IP address, but no data is received by the FireBoard cloud servers. This problem makes any temp alarms useless because if I am not in Bluetooth range I don’t get them. It may stay offline for 40 minutes or so, then it will suddenly start updating again. I have talked to Yoder and they replaced my FireBoard. Same problem. They referred me to Foreboard customer service who said everything is working correctly on their end. I think I’ve narrowed it down to my cellular modem that we use for our internet connection. If I hotspot my phone and connect the smoker I don’t have any problems, but the issue shows up randomly when I connect through the cellular modem. No firewall running. I talked to the customer support of the modem company and all they said was, “we can’t guaranty compatibility with all third party devices.” Anyone run in to similar problems and have a solution?