I received my YS1500 this week -- after a long wait! Unfortunately, my first cook is delayed as the auger motor appears to be DOA.
I spent the last couple hours with a mechanic friend and we pulled the auger assembly out of the hopper. We verified power (110-112v on the volt meter) is getting to the motor. But nothing is turning, even when pulled completely out of the hopper.
It's unfortunate as I had planned on breaking in my new smoker with a about 30LBs of meat that I've already purchased and have rubbed, injected and ready to go.
I've left a voicemail on the customer service line...what else do I need to do to get in touch with tech support and hopefully get a functional unit?
Thanks,
Joe
Sorry to hear that you are having issues. Please send the following information to [email protected] and we will get a motor sent out to you:
Manufacture date and serial number from the door plate
Date and place of purchase
Your name and shipping address, email address and phone number.
Sorry for the issues. We will get you fixed up pronto.
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